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Flow Chart: Generate help desk questions work flow

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Last Updated Ratings Unique User Downloads Download Rankings  
2006-03-30 (8 years ago) RSS 2.0 feedStarStarStarStar 69%Total: 3,201 All time: 1,028 This week: 1,410Down
Version License Categories  
flowchart 1.0Freely DistributableDatabases, Content management
Description Author  

This class can be used to generate questions for an help desk support service work flow.

The class uses a MySQL database pre-loaded with questions to ask users requesting support in an help desk service. The database also contains the possible answers that are expected.

Depending on the answers provided by the users, the class determines the next step, which can be asking the user another question.

The class uses Smarty templates to generate the pages of each step. The template file name is also stored in the questions database.

This class can be used in other kinds of applications besides help desk services . It could also be used for e-learning applications, surveys, tests, etc..

Innovation Award  
PHP Programming Innovation award nominee
April 2006
Number 6
Help desk is an important activity for businesses that need to provide support to the clients that buy their products or services.

Usually the help desk support people need to follow a predefined series of steps that depend on what kind of request the clients are asking for.

This class provides a solution for defining the steps that help desk support attendant needs to follow.

It consists on a serious of screens that can be presented to the attendant using a Web browser connected to a support site.

The screens present the questions that the attendant needs to ask to the client asking for support, and what to do next depending on the client answers.

Manuel Lemos
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Name: Shannon Wynter is available for providing paid consulting. Contact Shannon Wynter .
Classes: 9 packages by
Country: Australia Australia
Age: 33
All time rank: 1232 in Australia Australia
Week rank: 534 Down4 in Australia Australia Down
Innovation award
Innovation award
Nominee: 3x

  Files folder image Files  
File Role Description
Accessible without login Plain text file cansurfgoogle.tpl Data Referenced template from sample.sql
Accessible without login Plain text file example.php Example A basic example
Plain text file FlowChart.class.php Class The FlowChart class
Accessible without login Plain text file footer.tpl Data Referenced template from cansurfgoogle.tpl
Accessible without login Plain text file header.tpl Data Referenced template from cansurfgoogle.tpl
Accessible without login Plain text file readme.txt Doc. Basic Documentation
Accessible without login Plain text file sample.sql Data A sample dataset

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it's quite good idea
5 years ago (pio11)
67%StarStarStarStar