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PHP easy ticket and help system: Manage help desk ticket submissions

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  Author Author  
Picture of Lee J
Name: Lee J is available for providing paid consulting. Contact Lee J .
Packages: 6 Browse all classes by Lee J Browse all classes by
Country: Australia Australia - PHP jobs in Australia
Age: 30
All time rank: 5316 in Australia Australia
Week rank: 254 Up2 in Australia Australia Up
Innovation award
Innovation award
Nominee: 2x


  Detailed description   Download Download .zip .tar.gz  
This package can be used to manage help desk ticket submissions.

It can manage help desk tickets that are stored in a MySQL database.

The class can perform several types of operations on the tickets, like: manage user login sessions, display submitted tickets, mark tickets as read, reply to tickets, submit new tickets, delete tickets, send ticket interaction e-mail messages, etc..
Package has been updated as of 11/2/2011 to version 1.1. major changes made and has been tested 100% thanks to all for recent feed back keep it coming.

  Classes of Lee J  >  PHP easy ticket and help system  >  Download Download .zip .tar.gz  >  Support forum Support forum (6)  >  Blog Blog (1)  >  RSS 1.0 feed RSS 2.0 feed Latest changes  
Name: PHP easy ticket and help system
Base name: phpticket
Description: Manage help desk ticket submissions
Version: 1.1
PHP version: 4
License: GNU General Public License (GPL)
All time users: 1940 users
All time rank: 1869
Week users: 4 users
Week rank: 586 Up
 
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  Applications   Related links   Files Files  

  Groups  
Group folder image Databases Database management, accessing and searching View top rated classes
Group folder image Content management Components and tools to manage content View top rated classes


  Innovation Award  
PHP Programming Innovation award nominee
February 2009
Number 5

Prize: One license of ScriptCase Enterprise edition
Most sites need to provide support to their users.

This package provides a basic help desk solution that can be used to manage user support requests in PHP.

Manuel Lemos

  Freshmeat project  
Project record: php-easy-ticket-system
Popularity score: 26.98
Vitality score: 34.18

  User ratings  
RatingsUtility Consistency Documentation Examples Tests Videos Overall Rank
All time: Not sure (53.1%) Sufficient (62.5%) - Not sure (43.8%) - - Insufficient (37.2%) 2179
Month: There are not enough user ratings to display for this class.

  Applications that use this class  
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  Related links  
Link Description
Contact Contact me via my own copy of php ticket system
Demonstration Demo of the system
Information Installation information and screen shots

  Files folder image Files  
File Role Description
Files folder imagedata (5 files)
Files folder imagemail_temps (5 files)
Accessible without login Plain text file adm.php Example admin control page for the ticket system
Accessible without login Plain text file index.php Appl. main example class file
Accessible without login Plain text file install_lite.php Appl. main installer script for the mysql data base
Accessible without login Plain text file license.txt Lic. in class license file
Accessible without login Plain text file sql.sql Data sql data base file

  Files  /  Files folder image data  
File Role Description
  Plain text file class.tickets.php Class main class file
  Accessible without login Plain text file dbcon.php Data data base connection file
  Accessible without login Image file tick.png Icon pass tick
  Accessible without login Plain text file ticket.css Data main css styling file
  Accessible without login Image file x.gif Icon fail icon

  Files  /  Files folder image mail_temps  
File Role Description
  Accessible without login HTML file admin_notify.html Data main admin email template
  Accessible without login HTML file information.html Data main information email template
  Accessible without login HTML file response.html Aux. main response email template
  Accessible without login HTML file vailed_remove.html Data valid_remove email template
  Accessible without login HTML file validation.html Data validation email template

Download Download all files: phpticket.tar.gz phpticket.zip
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