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Class: PHP easy ticket and help system

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  Classes of Lee Johnstone  >  PHP easy ticket and help system  >  Download .tar.gz .zip  >  Support forum Support forum (4)  >  Blog Blog (1)  >  RSS 1.0 feed RSS 2.0 feed Latest changes  
Name: PHP easy ticket and help system
Support forum Support forum
Base name: phpticket
Description: Manage help desk ticket submissions
Related classes: , , , , , , ,
Version: 1.1
PHP version: 4
License: GNU General Public License (GPL)
All time users: 1527 users
All time rank: 2125
Week users: 8 users
Week rank: 459
Picture of Lee Johnstone
Author: Lee Johnstone is available for providing paid consulting. Contact Lee Johnstone .
Packages: 6 Browse this author's classes Browse this author's classes
Country: Australia Australia - PHP jobs in Australia
Age: 28
All time rank: 6167 in Australia Australia
Week rank: 275 Up4 Up in Australia Australia
Innovation award
Innovation award
Nominee: 2x


  Detailed description  
This package can be used to manage help desk ticket submissions.

It can manage help desk tickets that are stored in a MySQL database.

The class can perform several types of operations on the tickets, like: manage user login sessions, display submitted tickets, mark tickets as read, reply to tickets, submit new tickets, delete tickets, send ticket interaction e-mail messages, etc..
Package has been updated as of 11/2/2011 to version 1.1. major changes made and has been tested 100% thanks to all for recent feed back keep it coming.

 

  Groups  
Group folder image Databases Database management, accessing and searching View top rated classes
Group folder image Content management Components and tools to manage content View top rated classes

  Freshmeat project   Rate classes User ratings   Applications   Related links   Files Files  

  Innovation Award  
PHP Programming Innovation award nominee
February 2009
Number 5
 Most sites need to provide support to their users.

This package provides a basic help desk solution that can be used to manage user support requests in PHP.

Manuel Lemos

  Freshmeat project  
Project record: php-easy-ticket-system
Popularity score: 30.1
Vitality score: 19.14

  User ratings  
Ratings
Utility
Consistency
Documentation
Examples
Tests
Videos
Overall
Rank
All time:
Not sure (55.0%)
Sufficient (70.0%)
-
Not sure (45.0%)
-
-
Insufficient (39.0%)
1994
Month:
Not yet rated by the users

  Applications that use this class  
No application links were specified for this class.
Add link image If you know an application of this package, send a message to the author to add a link here.

  Related links  
Link Description
Contact Contact me via my own copy of php ticket system
Demonstration Demo of the system
Information Installation information and screen shots

  Files folder image Files  
File Role Description
Files folder imagedata (5 files)
Files folder imagemail_temps (5 files)
Plain text file adm.php Example admin control page for the ticket system
Plain text file index.php Appl. main example class file
Plain text file install_lite.php Appl. main installer script for the mysql data base
Plain text file license.txt Lic. in class license file
Plain text file sql.sql Data sql data base file

  Files  /  Files folder image data  
File Role Description
  Plain text file class.tickets.php Class main class file
  Plain text file dbcon.php Data data base connection file
  Image file tick.png Icon pass tick
  Plain text file ticket.css Data main css styling file
  Image file x.gif Icon fail icon

  Files  /  Files folder image mail_temps  
File Role Description
  HTML file admin_notify.html Data main admin email template
  HTML file information.html Data main information email template
  HTML file response.html Aux. main response email template
  HTML file vailed_remove.html Data valid_remove email template
  HTML file validation.html Data validation email template

Download all files: phpticket.tar.gz phpticket.zip
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