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PHP easy ticket and help system: Manage help desk ticket submissions

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  Author Author  
Picture of Lee J
Name: Lee J is available for providing paid consulting. Contact Lee J .
Classes: 6 packages by
Country: Australia Australia
Age: 31
All time rank: 5156 in Australia Australia
Week rank: 184 Up2 in Australia Australia Up
Innovation award
Innovation award
Nominee: 2x


  Detailed description   Download Download .zip .tar.gz   Install with Composer Install with Composer  
This package can be used to manage help desk ticket submissions.

It can manage help desk tickets that are stored in a MySQL database.

The class can perform several types of operations on the tickets, like: manage user login sessions, display submitted tickets, mark tickets as read, reply to tickets, submit new tickets, delete tickets, send ticket interaction e-mail messages, etc..
Package has been updated as of 11/2/2011 to version 1.1. major changes made and has been tested 100% thanks to all for recent feed back keep it coming.

  Classes of Lee J  >  PHP easy ticket and help system  >  Download Download .zip .tar.gz  >  Support forum Support forum (6)  >  Blog Blog (1)  >  RSS 1.0 feed RSS 2.0 feed Latest changes  
Name: PHP easy ticket and help system
Base name: phpticket
Description: Manage help desk ticket submissions
Version: 1.1
PHP version: 4
License: GNU General Public License (GPL)
All time users: 2054 users
All time rank: 1800
Week users: 4 users
Week rank: 406 Up
 
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  Groups  
Group folder image Databases Database management, accessing and searching View top rated classes
Group folder image Content management Components and tools to manage content View top rated classes


  Innovation Award  
PHP Programming Innovation award nominee
February 2009
Number 5


Prize: One license of ScriptCase Enterprise edition
Most sites need to provide support to their users.

This package provides a basic help desk solution that can be used to manage user support requests in PHP.

Manuel Lemos

  User ratings  
RatingsUtility Consistency Documentation Examples Tests Videos Overall Rank
All time: Not sure (53%) Sufficient (62%) - Not sure (43%) - - Insufficient (37%) 2244
Month: Not yet rated by the users

  Applications that use this package  
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  Related pages  
Contact
Contact me via my own copy of php ticket system
Demonstration
Demo of the system
Information
Installation information and screen shots

  Files folder image Files  
File Role Description
Files folder imagedata (5 files)
Files folder imagemail_temps (5 files)
Accessible without login Plain text file adm.php Example admin control page for the ticket system
Accessible without login Plain text file index.php Appl. main example class file
Accessible without login Plain text file install_lite.php Appl. main installer script for the mysql data base
Accessible without login Plain text file license.txt Lic. in class license file
Accessible without login Plain text file sql.sql Data sql data base file

  Files folder image Files  /  data  
File Role Description
  Plain text file class.tickets.php Class main class file
  Accessible without login Plain text file dbcon.php Data data base connection file
  Accessible without login Image file tick.png Icon pass tick
  Accessible without login Plain text file ticket.css Data main css styling file
  Accessible without login Image file x.gif Icon fail icon

  Files folder image Files  /  mail_temps  
File Role Description
  Accessible without login HTML file admin_notify.html Data main admin email template
  Accessible without login HTML file information.html Data main information email template
  Accessible without login HTML file response.html Aux. main response email template
  Accessible without login HTML file vailed_remove.html Data valid_remove email template
  Accessible without login HTML file validation.html Data validation email template

Install with Composer Install with Composer - Download Download all files: phpticket.tar.gz phpticket.zip
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