This class can be used to generate questions for an help desk support service work flow.
The class uses a MySQL database pre-loaded with questions to ask users requesting support in an help desk service. The database also contains the possible answers that are expected.
Depending on the answers provided by the users, the class determines the next step, which can be asking the user another question.
The class uses Smarty templates to generate the pages of each step. The template file name is also stored in the questions database.
This class can be used in other kinds of applications besides help desk services . It could also be used for e-learning applications, surveys, tests, etc.. |
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