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by Srinivasan J - 5 months ago (2017-08-09)
ticketing system ticketing system
1. by Burge Lab - 5 months ago (2017-08-10) Reply
Thanks Zinsou, Yes, Ticketing system is part of BurgeATS.
Srinivasan, it allows different types of messages: - customer to department - department to customer - user to user - and also customer to customer
Each user can be a member of a number of departments. BurgeATS ticketing system provides message redirecting to different users/departments. So if a message has been sent to a department/user, other departments/users can be added to contribute in the message.