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Picture of Srinivasan J by Srinivasan J - 3 years ago (2017-08-09)

ticketing system

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BurgeATS: CRM, Ticketing system, and employee manangement

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Picture of zinsou A.A.E.Mo´se by zinsou A.A.E.Mo´se Reputation 5775 - 3 years ago (2017-08-10) Comment

try this

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  • 1. Picture of Burge Lab by Burge Lab package author package author - 3 years ago (2017-08-10) Reply

    Thanks Zinsou, Yes, Ticketing system is part of BurgeATS.

    Srinivasan, it allows different types of messages: - customer to department - department to customer - user to user - and also customer to customer

    Each user can be a member of a number of departments. BurgeATS ticketing system provides message redirecting to different users/departments. So if a message has been sent to a department/user, other departments/users can be added to contribute in the message.

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